Terms & Conditions

You use the site or hire us → you agree to these terms. We do the work, you pay us, we don't guarantee outcomes, our liability is capped, and Washington law decides any disputes.

By using relaydigital.agency, hiring Relay for services, or buying any product or playbook from us, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the site or our services.

Relay Digital. Operations consulting. Headquartered in Alberta, Canada. Team distributed across Calgary, Toronto, Edmonton, Seattle, Scottsdale, and Willemstad. Contact: support@relaydigital.agency.

• Engagements. Four models — fixed-fee build, revenue share, talent management, retainer. Scope, deliverables, and payment terms live in the proposal or master services agreement we sign with you.
• Operating playbooks. Self-install operating manuals (PDF + Notion mirror + templates) sold individually or as a bundle.
• Consultations. 60-minute operator calls bundled with a sector-tuned playbook + a pre-consultation workbook.

Each is governed by these Terms plus any product-specific license or scope-of-work attached to it.

You have to be at least 18 and able to enter into a binding contract. If you're buying on behalf of a company, you confirm you have the authority to bind that company.

• Give us accurate, current, complete info when you engage us.
• Keep any account credentials we issue you confidential.
• Comply with applicable law when using what we sell.
• Don't use our services to infringe other people's rights or publish unlawful content.

Engagement fees + billing cadence live in your proposal or SOW. Default: fees billed in advance of work, unless we agree otherwise.

Digital products (playbooks, consultation reservations) are billed at checkout. Unless your jurisdiction's law requires otherwise, digital product payments are non-refundable once the asset has been delivered (which is usually within minutes of checkout).

Late invoices accrue interest at the lower of 1.5% per month or the maximum your jurisdiction allows. We may pause ongoing work after 30 days unpaid.

The site, brand, copy, design, code, and our underlying playbooks, SOPs, and templates are ours (or our licensors') and protected by copyright, trademark, and other IP laws.

Engagement deliverables prepared specifically for you transfer to you on final payment — with one exception: any pre-existing Relay tooling, templates, frameworks, or methodologies we used to build them. Those stay ours, and you get a perpetual license to use them as part of the deliverable.

When you buy a Relay playbook, you get a non-exclusive, non-transferable, worldwide license to use it internally inside your org. That means:

• Read, reference, copy passages into your internal docs — all fine.
• Run the playbook on your business — that's the whole point.
• Don't resell, sublicense, repost, or distribute it publicly.
• Don't strip our branding and pass it off as your own product.
• One license per organization, not per individual seat.

Both sides keep each other's non-public business or technical information confidential and use it only to perform or receive the services. This obligation survives termination for five (5) years.

Either side can terminate an engagement for material breach not cured within fifteen (15) days of written notice. You can stop using the site any time.

We may suspend or terminate your access if you breach these Terms. Sections that by their nature should survive — IP, confidentiality, payment, disclaimers, liability — survive termination.

Operating playbooks, frameworks, and SOPs are operator references, not legal / financial / tax / investment advice. The performance figures we cite (e.g. $9M+/mo across operated brands) are historical and don't guarantee outcomes for your business.

You'll indemnify and hold Relay harmless from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the site/products, or your violation of applicable law or third-party rights.

Washington State law governs these Terms, without regard to conflict-of-laws principles. Any dispute is brought exclusively in state or federal court in King County, Washington — both parties consent to that jurisdiction.

We may update these Terms. The current version is here with a fresh "Last updated" date. Material changes get flagged at the top of this page. Continued use after a change means you accept the revised Terms.

Questions about these Terms? support@relaydigital.agency or Relay Digital, Alberta, Canada.