RELAYDIGITAL.
Services · Operations as a Service

The ops layer, embedded.

We sit inside your business and run the ops function. SOPs, workflows, vendor and VA orchestration, dashboards. The compounding kind of work that founders never get to.

What we do

Concrete deliverables.

  • SOP authoring + versioning across every function
  • Workflow automation between your existing tools
  • Vendor + VA orchestration and review cadence
  • Operating dashboard + weekly business review
  • Hiring + onboarding playbooks
  • Quarterly process audits + system tightening
How we work

Our approach.

01

Inventory

We map every recurring process in the business, score each by frequency × cost × failure rate, and rank the candidates for codification.

02

Codify

We write the SOPs, wire the automations, and stand up the vendor / VA review cadence. Your team uses them from day one.

03

Operate

We run the ops function alongside your team until it's internalized, then transition ownership while staying available for tuning.

Outcomes

What you walk away with.

  • Codified SOPs across every recurring function
  • Automation flows between your existing tools
  • Operating dashboard + weekly business review cadence
  • Vendor + VA scoreboard and review cycle
  • Hiring + onboarding playbooks
  • Quarterly process audit deliverable

Want this for your business?

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