RELAYDIGITAL.
Shopify · Klaviyo · DTC

The Ecommerce
Operating Manual.

The entire Shopify-to-retention stack we install for DTC brands, codified for self-install.

Prepared by Relay Digital · v3.2
Ecommerce Manual.
SOP-ECOM · 84 pages · USD
ECOMMERCE-OPERATING-MANUAL/84 files · 11 folders
  • ECOMMERCE-OPERATING-MANUAL
Click folders to expand
(141)

The Ecommerce Operating Manual

Most ecommerce founders are running 14 disconnected tools and praying for compound growth. This is the manual we use internally to install one operating system — theme architecture, Klaviyo flows, post-purchase retention, ad creative pipeline. The same system behind brands operating at $9M+/mo.

Format: 84-page PDF · Notion mirror · template files · CSV benchmarks
Bundle: Operators usually want this + the Direct Response Ads Manual. The bundle saves $497 and adds a 60-minute consult. See the bundle →
Built by operators, for operators

The system you've been trying to build.

This isn't a course. It's the working artifact we hand new team members on day one. Operator-grade, version-controlled, pressure-tested at scale.

SOP-ECOM · spread 01
Theme architecture that compounds.
001

Theme architecture that compounds

Stop rebuilding the theme every six months. Section-based architecture with CSS variables, responsive grids, and a handoff package any developer can pick up.

SOP-ECOM · spread 02
Klaviyo flows that pay for themselves.
002

Klaviyo flows that pay for themselves

The exact 7-day welcome sequence, abandon matrix, and post-purchase reactivation flows we run on operated brands. Includes copy templates and segmentation logic.

SOP-ECOM · spread 03
Creative reverse-engineering.
003

Creative reverse-engineering

How to dismantle competitor ads into a 12-axis prompt taxonomy, generate 24 variants per concept, and screen them through an attention-proxy before spending a dollar.

What you walk away with

Concrete outcomes. Not promises.

  • One operating system across storefront, email, and ads
  • A welcome flow that converts in the first 7 days
  • A retention engine that compounds beyond the first purchase
  • Ad creative scaffolds you can run weekly without an agency
  • Benchmarks to know if your numbers are sane
Built for
  • Shopify DTC operators doing $50K–$2M/mo
  • Founders who need ONE stack, not seven consultants
  • Teams that want operator-grade SOPs, not theory
Not for
  • Pre-launch brands — fix the product first
  • Pure dropshippers — different game
  • Operators who already have a senior CMO running this — skip

Reviews (141)

Replaced our $4K/mo agency the month I bought this. The Klaviyo flow alone paid for it 30x.

Founder · DTC apparel · 7-figure

I've bought every Shopify course out there. This is the only one that's actually an operating manual.

COO · Beauty brand

The retention engine doc is worth $5K alone. We've been trying to figure that out for a year.

Head of Growth · Consumer goods
SOP-ECOM

Install the system today.

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Lifetime updatesOperator-gradePDF + Notion mirror